- Bajaj Allianz Life offer ~20 service resolutions on WhatsApp
- Only life insurer to offer 24*7 service resolution through AI-enabled chatbot and LIVE CHAT options
Bajaj Allianz Life, one of India’s leading private life insurer has introduced the most comprehensive WhatsApp Service in the life insurance industry.
Bajaj Allianz Life Insurance, one of India’s leading private life insurer has today launched a first-of-its-kind, Artificial Intelligence (AI) enabled Chat Bot and Live Chat integrated WhatsApp Service to provide faster and hassle free services for its customers. This service will support customers to avail various servicing options listed on the company’s ‘Life Assist’ application and get their queries addressed on WhatsApp chats quickly and on real-time basis. In case the query raised by the customer isn’t identified by the Bot, it’ll be redirected to the customer servicing team for Live Chat assistance.
A host of more than 20 services are included in the WhatsApp service, where one can access policy details, premium paid certificates, premium receipts, tracking fund value, and perform many more such actions. This has enabled the company to have a verified business account on the globally popular messaging platform. With the “Use It Yourself” feature customers can contact the company and provide consent to receive messages on WhatsApp. The high levels of encryption on the messaging platform will ensure information received and shared with the customer remains confidential.
Customers can simply message, “Hi” from their Whatsapp number to 8806727272 and avail more than 20 services on their policy / policies. What’s more is that customers can get almost all resolutions on their policy 24*7 on WhatsApp through the Company’s AI enabled chatbot BOING, and LIVE CHAT assistance from a service representative.
Speaking about the newly launched customer service initiative, Mr. Kayzad Hiramanek, Chief – Operations & Customer Experience, Bajaj Allianz Life said, “With WhatsApp’s popularity and simplicity of use, we wanted to be on the platform for our customers’ benefit. However, we wanted to ensure they get much more and find true value when engaging with us. With the comprehensive list of services available, customers can resolve their issues from anywhere, and needn’t visit our branches or call us, as we top up this service via an engagement with our Chat Bot or customer care executive.”
The encryption on the messaging platform will ensure information received and shared with the customer remains confidential.
Comprehensive services available for Bajaj Allianz Life customers on WhatsApp
- View Policy Information
- Make Premium Payments
- Track Fund Value
- Download Premium Payment Receipt
- Download Policy Bond
- Get Premium Paid Certificate
- Register for Auto-payments
- Update Contact Number
- Update e-mail Address
- Update PAN Details
- Locate our Branches
- View Bonus Statement
- View Account Statement
- Get Claim Status
- Get Service Request Status
- Premium Calculator
- Place Call-back Request for Policy Servicing
- Place Call-back Request for Purchasing New Policy
- Contact Bajaj Allianz Life
- Register for fund value on SMS