Drishti-soft Solutions (Ameyo), a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals is proud to announce that it has received an honorable mention in the 2016 Gartner Magic Quadrant Report, released on 19th May, 2016, Magic Quadrant for Contact Center Infrastructure, Worldwide (CCI). This is the second year in a row where Ameyo has received an honorable mention in the Gartner Magic Quadrant.
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. Gartner also says â€œContact center infrastructure vendors continue to integrate their multichannel capabilities in order to develop “omnichannel” solutions, while enhancing their cloud delivery capabilities.â€
And Ameyo being one of the market leaders in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise, leveraging knowledge management and interaction orchestration capabilities, is trusted by over 1,600 plus customers in 60 countries. Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses in managing their end-to-end customer journey to meet their overall business goals.
Speaking on this occasion, Mr. Bishal Lachhiramka, CEO, Ameyo said â€œWe believe that it is the constant endeavour and dedication of our team that has helped us in getting recognized by Gartner twice. The unique and out of the box solution that we offer help brands of all sizes deliver exemplary customer experience. The award has been a real boost for the complete management to raise the service bar and challenges us to work better. We pride ourselves in creating a high end solution that stands above our competition and to have that recognized by Gartner strengthens our reputation in the market.â€