{"id":14035,"date":"2020-06-01T16:10:41","date_gmt":"2020-06-01T16:10:41","guid":{"rendered":"https:\/\/yourchennai.com\/?p=14035"},"modified":"2020-06-01T16:10:41","modified_gmt":"2020-06-01T16:10:41","slug":"ascott-to-future-ready-lodging-offerings-for-continued-growth-in-a-post-covid-19-landscape","status":"publish","type":"post","link":"https:\/\/yourchennai.com\/index.php\/2020\/06\/01\/ascott-to-future-ready-lodging-offerings-for-continued-growth-in-a-post-covid-19-landscape\/","title":{"rendered":"Ascott to future-ready lodging offerings for continued growth in a post Covid-19 landscape"},"content":{"rendered":"
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CapitaLand\u2019s wholly owned lodging business unit, The Ascott Limited (Ascott), will review the design of its lodging products and services to ensure they are future-ready for continued growth in a post COVID-19 landscape.<\/u><\/u><\/span><\/p>\n

Leveraging the existing design strengths of Ascott\u2019s serviced residences, it<\/span> will <\/span>redefine the guest experience to take advantage of emerging trends such <\/span>as the increased popularity of working-from-home, deeper health and safety concerns, and a rapidly digitising world.<\/u><\/u><\/p>\n

Mr Kevin Goh, Chief Executive Officer, Lodging, CapitaLand Group and Chief Executive Officer, The Ascott Limited<\/span><\/b>, said: \u201cAscott\u2019s serviced residences have remained resilient amid COVID-19. We continue to be the accommodation of choice by providing a safe haven for our guests who have placed their trust in Ascott. To cement Ascott\u2019s position as a dominant lodging player and deliver more value for our guests and business partners, we are taking steps to ready Ascott for a post COVID-19 landscape. Ascott is reviewing every touchpoint within the living and workspaces of our apartments to tap on the work-from-home trend. We are also improving our digital solutions and looking at leveraging smarter technologies to provide value and safety to our guests.\u201d<\/u><\/u><\/span><\/p>\n

As global and domestic travel restrictions ease, the group has launched \u2018Ascott Cares\u2019 across our properties, to reassure guests and staff of the stringent cleanliness and hygiene measures in place, as we prepare to welcome new and returning guests home.\u00a0<\/u><\/u><\/span><\/p>\n

\"The<\/p>\n

Mr Vincent Miccolis, Ascott\u2019s Regional General Manager for Middle East, Africa, Turkey and India<\/span><\/b>, said: \u201cAs we all adapt to the \u2018New Normal\u2019 in the post-COVID era, our top priority is the safety and well-being of our guests and staff. We have implemented stringent hygiene and sanitisation practices across apartments, lobbies and public utilities in our operational properties in India. We have tailor-made robust training programmes for frontline and managerial staff focusing on protocols to be followed, updates on local regulations and swift and appropriate responses to adapt to the new norm. We are also expanding on the tech platform and digitizing our services in order to be future-ready and sustainable. Ascott has always been a trusted brand and we look forward to the same momentum, assuring our long and short stay guests of a care-free and safe haven when they come home to Ascott.\u201d<\/u><\/u><\/span><\/p>\n

Redesigning Ascott\u2019s serviced residences to tap on new trends<\/span><\/u><\/h3>\n

Currently, Ascott\u2019s spacious serviced apartments are already well-suited for guests who choose to stay indoors for extended periods of time. The s<\/span>eparate living, working and dining areas offer ample space for guests to unwind, exercise, work or have their meals within the apartment.\u00a0<\/span>Guests can also make use of the fully equipped kitchen and refrigerator within the apartment if they do not want to order meal delivery. With\u00a0<\/span>high-speed Wi-Fi, guests can stay in touch with their loved ones or attend and host online meetings with their colleagues.<\/span><\/u><\/u><\/p>\n

To tap on the work-from-home trend, Ascott is looking at upgrading its design to create a more productive workspace within the serviced apartment. Improvements to the overall ergonomics of the workspace may include b<\/span>etter task lighting, better use of space and appropriate wall features suited <\/span>for videoconferencing or webcasting.<\/span><\/u><\/u><\/p>\n

Digital solutions and technologies may also be further deployed to provide convenience, value and safety to guests.\u00a0The use of sensors at Ascott properties can offer better safety through <\/span>thermal scanning or to track footfall and crowds to facilitate better safe distancing measures, as well as smarter room energy and water management.<\/u><\/u><\/p>\n

Ascott will increase adoption of mobile technology including the launch of a new mobile app later this year. A one-stop service, the app will offer guests contactless services such as contactless entry to their apartments, payments, check-in and check-out. It can also provide seamless in-room service and smart controls, management of Ascott Star Rewards loyalty points or redemption of special flash deals.<\/u><\/u><\/span><\/p>\n

\u2018Ascott Cares\u2019 – A commitment to cleanliness to reassure guests and staff<\/span><\/u><\/h3>\n

Ascott will deliver stringent hygiene and cleanliness standards as well as safe distancing through its newly launched \u2018Ascott Cares\u2019 commitment, to continue providing safe homes for its guests, and a safe working environment for its staff. \u2018Ascott Cares\u2019 covers nine commitments to enhance Ascott\u2019s existing cleanliness protocols:<\/u><\/u><\/span><\/p>\n\n\n\n
\n

<\/u>1.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/u>Our Staff\u2019s Work Environment<\/u><\/u><\/span><\/p>\n

<\/u>2.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/u>Guest Safety<\/u><\/u><\/span><\/p>\n

<\/u>3.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/u>Physical Distancing<\/u><\/u><\/span><\/p>\n

<\/u>4.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/u>Housekeeping<\/u><\/u><\/span><\/p>\n

<\/u>5.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/u>Apartments & Rooms<\/u><\/u><\/span><\/p>\n<\/td>\n

\n

<\/u>6.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/u>Food & Beverage<\/u><\/u><\/span><\/p>\n

<\/u>7.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/u>Shared Facilities<\/u><\/u><\/span><\/p>\n

<\/u>8.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/u>Contactless & Paperless<\/u><\/u><\/span><\/p>\n

<\/u>9.\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/u>Our Vendors<\/u><\/u><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

The comprehensive protocols are in compliance with the World Health Organization standards and local regulations and will be rolled out progressively to our properties globally from June 2020. For more information on \u2018Ascott Cares\u2019, please refer to the Annex or visit www.the-ascott.com\/ascottcares<\/span><\/a><\/span>.<\/span><\/u><\/u><\/p>\n","protected":false},"excerpt":{"rendered":"

CapitaLand\u2019s wholly owned lodging business unit, The Ascott Limited (Ascott), will review the design of its lodging products and services to ensure they are<\/p>\n","protected":false},"author":1,"featured_media":14036,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[19,7],"tags":[18506,15212,18507,11103,17389,18509,17386,18508,18298,17400],"class_list":["post-14035","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotels-5star-3star-budget","category-lifestyle-health-hotel-leisure-food-fashion","tag-capitaland","tag-covid-19","tag-guest-safety","tag-guests","tag-lodging","tag-physical-distancing","tag-serviced-residences","tag-shared-facilities","tag-staff","tag-the-ascott-limited"],"views":828,"jetpack_featured_media_url":"https:\/\/yourchennai.com\/wp-content\/uploads\/2020\/06\/The-Ascott-Limited-Future-Ready-Lodging-Front-Desk.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/posts\/14035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/comments?post=14035"}],"version-history":[{"count":1,"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/posts\/14035\/revisions"}],"predecessor-version":[{"id":14038,"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/posts\/14035\/revisions\/14038"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/media\/14036"}],"wp:attachment":[{"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/media?parent=14035"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/categories?post=14035"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/yourchennai.com\/index.php\/wp-json\/wp\/v2\/tags?post=14035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}