HDFC ERGO General Insurance Company, Indiaâ€™s third largest non-life insurance provider in the private sector, has entered into an agreement with RIVIGO, Indiaâ€™s leading logistics solutions provider, to provide Real-time Policy Issuance and Rapid Claims Settlement (RCS) for Marine Insurance policies for RIVIGOâ€™s customers. Through this tie-up, the aim is to ensure the efficiency in policy issuance and delivery process as well as cut down on physical processes in claim settlements.
RIVIGOâ€™s Consignment Note preparation process will be integrated with HDFC ERGOâ€™s policy issuance process. This will facilitate real-time issuance and delivery of the policies to RIVIGOâ€™s customers through emails. Further, with Rapid Claims Settlement (RCS), the claim settlements will become a real-time process. RCS will incorporate image-based processing which will replace the existing process of using external surveyors for small value claims leading to speedy decision-making in claim settlements. The payment of claims will also be done using digital methods, eliminating the delays involved in physically preparing and sending cheques. Surely this will usher in a digitally delightful experience for the customers for RIVIGO.
Talking about the tie-up,Â Mr. Mukesh Kumar â€“ Executive Director, HDFC ERGO General Insurance CompanyÂ said,Â â€œIt is our constant endeavour to better our services and we strongly believe in the power of technology, which facilitates the smooth functioning of businesses. We continuously explore opportunities where we can leverage technology and alliances which will enhance our service experience for the customers. Our agreement with RIVIGO is a step in this direction to offer an unmatched service experience to their customerâ€™s, right from policy issuance to the settlement of claims rapidly.â€
Speaking on the agreement,Â Mr. Apoorv Gautam, Head of Strategic Initiatives, RIVIGOÂ said, â€œRapid Claim Settlement is going to be a true game changer in the logistics industry. The productâ€™s inherent value proposition of â€˜Rapid Policy Issuance and Claim Settlementâ€™ is unique and so strong that it will soon be the gold standard. This aligns with our value proposition of constant innovation and delivering best in class service to clients. Globally, we are the first company to rollout Rapid Claim Settlement – using technology smartly to enable this. We aim to build a world class product for our customers and create a benchmark in customer servicing in the logistics industry.â€