Coverfox Express Claims Service frees customers from all kinds of troubles and hassles while getting their damaged cars repaired and making insurance claims for it
Coverfox.com, the fastest growing online insurance portal in India, has launched a revolutionary doorstep claims assistance program in Mumbai. Coverfox Express Claims Service not only ensures timely and professional claims support but, with the help of third party auto service providers, also promises to return your car in 3 days.
Though 70-80% of claims are processed under the cashless arrangement, Coverfox.com observed general customer dissatisfaction with regards to the claims experience. On delving deeper, they realised that since most customers are claiming for the first time, there is a general lack of awareness of the claims process as well as how claims are calculated.
Coverfox, hence built Express Claims Services to provide doorstep claims assistance through a team of claims specialists and engaging auto-service providers. This team provides 100% unbiased hand-holding till the car is repaired and returned to the customer. Being an independent entity representing the customer, it ensures a fair settlement.
Coverfox.com has defined tight processes and timelines with each party in the claims journey, from auto-service providers to licensed surveyors and insurance companies, to ensure faster and smoother claims settlement.
The service is currently available to New India, Oriental Insurance, Bharti AXA and L&T car insurance customers in Mumbai for select brands of cars (Maruti, Hyundai, Honda, Toyota and Tata).
Talking about the Express Claims Service, Varun Dua, CEO & Co-Founder, Coverfox.com, said, â€œCoverfox was founded with the aim of removing the stigma associated with insurance. The Express Claims Service is another step towards that goal. We are an independent entity representing the customer and hence we are best placed to serve our customers in a neutral manner. With Express Claims Service we are looking at providing a seamless insurance claims experience for our customers.â€
The Coverfox Express Claims Service is now available in Mumbai with plans to spread soon to other cities.